Last updated: October 2026
Nature of telehealth
Telehealth involves the use of electronic communications — such as secure messaging, forms, and video — to enable licensed clinicians to evaluate, diagnose, and treat patients remotely. By using our services, you consent to receiving care through telehealth.
Benefits and limitations
Benefits of telehealth include convenient access to care without an in-person visit. Limitations include the inability to perform a physical examination, the possibility that information transmitted may be incomplete, and the potential for technical failures. Your clinician may determine that telehealth is not appropriate for your situation and may refer you to in-person care.
Alternatives to telehealth include visiting an in-person clinician, and you may withdraw this consent at any time by discontinuing use of the services.
Your responsibilities
You agree to provide truthful and complete information about your health, to be located in a state where our clinicians are licensed at the time of your visit, and to follow up with in-person care or emergency services when advised.
Privacy and security
Communications are transmitted through systems designed to protect your information, as described in our Privacy Policy and Notice of Privacy Practices. As with any electronic communication, some risk of interception or technical failure exists despite these safeguards.
State requirements
Telehealth services are subject to the laws and licensing requirements of the state where you are located at the time of care, and availability of services may vary by state.